Terms and Conditions

Effective Date: 01/04/2025
Last Updated: 05/05/2025

Welcome to Toto Hypermarkets (“we,” “us,” “our”). These Terms & Conditions (“Terms”) govern your access to and use of our website https://www.totohyper.com and all related services, including browsing, shopping, and online purchasing.

By accessing or using our Site, you agree to be bound by these Terms. If you do not agree, please do not use our Site.

Toto Hypermarkets operates an online and offline retail platform offering a wide range of consumer goods, groceries, and household products. These Terms apply to all users, including visitors, customers, and registered members.

You must be at least 18 years old to make purchases on our Site. By using this Site, you represent that you are legally capable of entering into binding contracts under applicable law.

To access certain features, you may need to create an account. You agree to:

• Provide accurate, complete, and current information
   
• Keep your login credentials confidential
   
• Accept full responsibility for all activities under your account
   

We reserve the right to suspend or terminate any account found to contain false or misleading information.

• All product descriptions, images, and prices are accurate to the best of our knowledge but are subject to change without prior notice.
   
• Prices displayed include applicable taxes unless stated otherwise.
   
• Product availability may vary, and we reserve the right to limit quantities or discontinue products at any time.
   
• In case of pricing errors, we reserve the right to cancel or refuse any order placed at the incorrect price.
   

• By placing an order, you agree to purchase the product(s) under these Terms.
   
• All payments must be made using approved methods listed on the Site (e.g., credit/debit cards, UPI, net banking, wallets).
   
• Payment processing is handled securely by authorized third-party gateways.
   
• Orders will be confirmed only after successful payment authorization.
   

• We aim to process and deliver orders promptly. Estimated delivery times are provided for convenience and may vary due to unforeseen circumstances.
   
• Shipping charges, if applicable, will be displayed at checkout.
   
• Risk of loss passes to the customer upon delivery of the order to the provided address.
   

We offer hassle-free returns and refunds in accordance with our Return & Refund Policy (available on our Site).

• Products must be returned unused, in original packaging, and within the specified return period.
   
• Refunds are processed through the original payment method once the returned item is inspected and approved.
   
• Certain perishable or hygiene-sensitive products may not be eligible for return.
   

All content on the Site — including text, graphics, images, logos, trademarks, icons, and software — is the property of Toto Hypermarkets or its licensors.
You may not copy, reproduce, modify, distribute, or use any content without our prior written permission.

You agree not to:

• Use the Site for unlawful or fraudulent purposes
   
• Interfere with or disrupt the functionality of the Site
   
• Upload or transmit malicious software, viruses, or spam
   
• Post defamatory, abusive, or offensive content
   

Violation of these Terms may result in termination of your access without notice.

To the maximum extent permitted by law:

• Toto Hypermarkets is not liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
   
• We are not responsible for delays, inaccuracies, or interruptions caused by factors beyond our control.
   

Your sole remedy for dissatisfaction with the Site or its content is to stop using it.

You agree to indemnify and hold harmless Toto Hypermarkets, its affiliates, employees, and partners from any claims, damages, or losses arising from your use of the Site or violation of these Terms.

Our Site may include links to third-party websites for your convenience. We do not endorse or control those websites and are not responsible for their content, policies, or practices. Please review their terms before interacting with them.

Your use of our Site is also governed by our Privacy Policy. Please review it to understand how we collect and handle your personal information.

We reserve the right to suspend or terminate your access to the Site at our discretion, without notice, for conduct that we believe violates these Terms or is harmful to our interests or other users.

These Terms are governed by the laws of [Insert Country/State]. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [Insert City/Country].

We may update or modify these Terms from time to time. The latest version will always be available on this page. Continued use of our Site after updates constitutes your acceptance of the revised Terms.

If you have any questions or concerns about these Terms, please contact us at:

Toto Hypermarkets
Email: support@totohyper.com
Website: https://www.totohyper.com
Address: Mg road,Kasaragod